For general questions regarding return/exchanges please contact Palm City Lacrosse at 239.208.8996 or email customerservice@palmcitylacrosse.com.

Returns have 30 days from date of delivery for a full refund and must be unused in the original manufacturer's condition.  Orders can be returned online or returned or exchanged at our store. For online returns, we charge a flat rate of $9.99 that will be deducted from your total refund.  Please note clearance merchandise, custom dyed and/or strung heads, personalized apparel and accessories are ineligible for return or exchange.

Palm City Lacrosse reserves the right to all decisions regarding returns, exchanges and errors. We are not responsible for returns until item is received and accepted at our warehouse. Customized items which include team stores items, custom dyed and/or strung heads and any other specialty personalized merchandise are not valid for return.

Many products have warranties, which apply to the product only and not to any additional rendered services such as head dyeing or stringing. After 30 days, only the manufacturer warranty will apply, so any defective product must be returned directly to the manufacturer with valid receipt. The manufacturer will assess the defect and make a determination regarding repairs, replacement, or substitution of similar items. 

Custom Dyed/Strung Heads

Each Custom Dyed/Strung head is customized for your order and are Final Sale and ineligible for return. Custom Dyed and/or strung heads policy applies to Palm City Lacrosse custom dyed and/or custom strung head. As an Authorized Dealer of all manufactures, your custom dyed head maintains the head warranty during original first 6-month period.  Palm City Lacrosse will replace the dye/string within first 30 days if head breaks during normal play. Please note, manufacturer warranty does not cover customization.

The below items are final sale and are ineligible for return:

• Clearance/Sale Items
• Custom color helmets
• Custom apparel
• Personalized items
• Custom field shields
• Custom dyed and/or strung heads